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  • Posted: Nov 11, 2021
    Deadline: Dec 16, 2021
  • Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
    Read more about this company


    General Manager (Hospitality)

    Location: Victoria Island, Lagos
    Employment Type: Full-time

    Job Description

    • We are currently looking to a hire qualified and experienced General Manager for our client in the hospitality industry.
    • The General Manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
    • He / She would be an ambassador for the brand and the hotel, provide leadership and strategic planning to all departments, maximize operations and guest satisfaction.
    • The ideal candidate will work very closely with the hotel owners and other stake holders.
    • S/he will also be responsible for managing the hotels management team and overall hotel targets to deliver an excellent guest experience.
    • The General Manager would also be required to manage between profitability and guest satisfaction measures.


    • Design strategies to ensure total guest satisfaction.
    • Develop an annual business plan.
    • Ensure highest standards of professional services to customers.
    • Initiate cost effective controls and revenue management techniques.
    • Prepare, review and assess monthly or periodic financial statements.
    • Create brand image for the hotel.
    • Develop strategies for organizing, staffing, planning and executing functionalities.
    • Provide training for hotel staff in delivering care that meets the best standards and practices.
    • Develop day-to-day operations and functions of a hotel ensuring total guest satisfaction.
    • Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.


    • Bachelor's Degree in Hotel / Hospitality Management, Business Administration or any related field
    • Minimum of 5 years experience in similar role
    • Strong ability to collaborate and develop relationships with the owners.
    • Deliver and execute innovative commercial solutions especially during refurbishment project
    • Passion for networking – being highly visible to foster networks and relationships within a challenging comp set
    • Deep understanding of commercial and operational environment
    • Exceptional people leadership, retention of talent and development of new talent. Evidence of bringing a team together on a journey and instilling the Hilton culture and adept at stabilizing a team through change
    • Ability to navigate any operational challenges that may arise
    • Good social / media experience – leveraging channels to gain visibility
    • Resilient and strong communication
    • In-depth knowledge of the hotel / leisure / service sector.

    N200,000 - N250,000 monthly.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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