General Manager (Head of Operations) at DMOT Enterprises

JOB PURPOSE:

This post demands full responsibility and authority for the management and performance of Facilities Management services within an assigned area of Nigeria.

SOME OF THE JOB FUNCTIONS:

• Provide technical advice to your team to improve their performance.
• Performance management of all Facility Maintenance Services.
• Implement Service Level Agreements for all company accounts under your responsibility.
• Monitor the account budget and ensure that all services are provided within the allocated budget without jeopardizing the required standard of installation.
• Financially evaluate the services provided and suggest ways for revenue generation.
• Manage the execution of all PPM scheduled works and ensure that all helpdesk related works are carried out in a timely and efficient manner.
• Prepare weekly, monthly and quarterly workload plans for the facility.
• Analyze audit reports submitted by your subordinates and translate them into action plans.
• Develop and monitor service level Key Performance Indicators (KPI’s) to ensure all services are carried out to customer satisfaction.
• Utilise the helpdesk facility to evaluate business performance and provide recommendations for continuous improvement.
• Ensure the company quality assurance and health and safety procedures are implemented effectively. As a part of the senior team for the development advise the NOM on all Facilities Maintenance Services. The extent of the services includes all services which VCARE are responsible to provide under our agreed Scope of Work. Customer Relations
• Represent the company at regular meetings with the client and other authorities.
• Develop a pro-active working relationship with all authorities and assist in establishing areas for service improvement.

REQUIREMENTS

• B.Eng in Engineering related field.
• Minimum of 15 years experience in an Engineering field with with a recent history of working in the facility management environment.
• In-depth experience in managing service providers, customers and property related services is a prerequisite as is the management of technical biased teams.