General Manager at Ellasot Consulting

Job Description

• Ellasot Consulting is recruiting on behalf of a reputable organization for an experienced and strategic General Manager to oversee the organization's functions.
• The General Manager will be responsible for overseeing the overall operations, business performance, and strategic direction of the organization.
• The role involves ensuring the smooth running of all departments, including customer service, entertainment, food and beverage, facility management, sales, marketing, and administration.
• The successful candidate will drive revenue growth, improve customer experience, manage staff performance, maintain operational standards, and ensure the facility operates efficiently and profitably.

The Key Requirements
Operations Management:

• Oversee the daily operations, ensuring all departments function effectively.
• Develop and implement operational policies, procedures, and service standards.
• Ensure all facilities, games, equipment, and attractions are properly maintained and operational.
• Monitor daily activities and resolve operational challenges promptly.

Business Development and Financial Management:

• Develop strategies to increase revenue, profitability, and business growth.
• Prepare and manage departmental budgets, monitor expenses, and control operational costs.
• Monitor sales performance, revenue generation, and financial targets.
• Identify new business opportunities, partnerships, events, and promotional activities.

Customer Experience and Service Delivery:

• Ensure excellent customer service across all areas of the park.
• Handle escalated customer complaints and ensure timely resolution.
• Develop strategies to improve customer satisfaction, retention, and repeat patronage.
• Monitor customer feedback and implement service improvements.

Human Resources and Staff Management:

• Supervise departmental heads, supervisors, and other employees.
• Ensure effective staff recruitment, training, scheduling, and performance management.
• Promote teamwork, discipline, accountability, and professionalism.
• Identify staff development needs and ensure continuous training.

Marketing and Business Promotion:

• Work with the marketing team to develop and implement promotional strategies.
• Oversee marketing campaigns, social media activities, and customer engagement initiatives.
• Build relationships with corporate organisations, schools, event planners, and other potential partners.
• Drive bookings for birthdays, private events, group activities, and special occasions.

Health, Safety and Compliance:

• Ensure compliance with relevant health, safety, hygiene, and operational regulations.
• Establish safety procedures for games, rides, recreational facilities, and other attractions.
• Ensure incidents and emergencies are handled appropriately and documented.
• Conduct regular inspections to identify and address safety risks.

Reporting and Performance Monitoring:

• Prepare and submit regular operational and financial performance reports to management.
• Monitor key performance indicators (KPIs) across all departments.
• Evaluate departmental performance and implement corrective measures where necessary.
• Provide recommendations for business improvement and expansion.
• Develop and implement operational policies, procedures, and service standards.
• Ensure all facilities, games, equipment, and attractions are properly maintained and operational.
• Monitor daily activities and resolve operational challenges promptly.

Requirements

• Bachelor's degree in Business Administration, Hospitality Management, Management, or a related field.
• 5–7 years' relevant management experience, preferably in hospitality, entertainment, leisure, recreation, or facility management.
• Previous experience managing multiple departments and supervising large teams.
• Strong financial management, budgeting, and business development skills.
• Excellent leadership, communication, negotiation, and problem-solving abilities.
• Good knowledge of customer service management and operational procedures.
• Ability to work under pressure, manage competing priorities, and make sound business decisions.
• Proficiency in Microsoft Office and relevant business management systems.

Key Competencies:

• Strategic leadership and decision-making.
• Business development and revenue generation.
• Financial and budget management.
• Customer relationship management.
• Staff supervision and performance management.
• Operational planning and problem-solving.
• Health, safety, and risk management.
• Strong organisational and communication skills.