General Manager at Workflow HR Consulting

Our Client’s team is evolving and we are looking to hire a goal oriented candidate, to stir the ship as the General Manager. He/She, will be responsible for; leading the identification and successful conversion of new opportunities, and the management and nurturing of existing ones. She/he will oversees the operations and project delivery activities of the company and will be accountable for the performance of the team, in consonance with the board's overall strategic goals. Specific Duties include;

Business Development and Sales

Candidate shall provide strategic and tactical leadership and support to the Business Development team within the following scope;

• Identify new opportunities within the customer environment and develop and implement possible solutions; locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.
• Lead the development of business development and sales strategies to win; closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Lead the development of plan, developing winning strategies and executing to plan
• Develop new product based on insight and market needs
• Screens potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options and resolving internal priorities
• Supervise and overlook the entire sales lifecycle
• Monitors all pre-sales process, before and after customer acquisition and solution delivery
• Leads the sourcing and securing of public and private sector contracts for increased business opportunities (bids, contracts e.t.c)
• With support from team, responsible for managing the entire product life cycle of our existing and new products; feasibility study, project planning and implementation, requirement gathering, product development and product testing and market scaling of the product.

Project Management

The candidate shall provide strategic and tactical leadership and support to the Project management team within the following scope;

• Supervise the development of project plan; track and monitor progress
• Direct, organize and control project activities along with all post-project and support activities.
• Coordinate internal resources and third party vendors for the flawless execution of projects
• Interface with clients/project stakeholders from project planning to execution
• Responsible for stakeholder management, ensuring project implementation meets customer expectations
• Ensure that all projects are delivered on-time, within scope and within budget
• Measure project performance using appropriate systems, tools and techniques

Support

Candidate shall provide strategic and tactical leadership to the Support management team within the following scope;

• Ensure customers and end-users receive optimal user service and support and all deployments are stable
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution
• Properly escalate unresolved issues to appropriate internal teams
• Ensure clients receive prompt and accurate feedback to customers

Relationship Management

Candidate is responsible for the following;

• Build and manage high value customer relationships
• Act as a resource when needed by the team and Identify when additional relationship support is needed
• Act as an account manager, escalating and resolving areas of concern as raised by clients
• Monitor company performance against service level agreements and flagging potential issues.

Administration

Candidate shall be responsible for the following;

• Directs and manages team, supervising all internal activities
• Liaison with human resource; to ensure that all humans resource process are efficiently implemented and the team performs optimally
• Preparing, gaining approval for and managing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; annual and gross-profit.
• Maintains quality service by establishing and enforcing organization standards.
• Reporting to the CEO periodically

Skills & Requirements

• Prior leadership experience in technology, software industry or ICT sector a must.
• Prior experience in sales a must, and or project management a plus.
• Should posses; Leadership abilities, Organizational skills, Analytical skills, Critical thinking abilities, Project management, Productivity management, Business development, Strategic thinking, Presentation Skills, Professionalism.
• Bachelor's degree required
• Minimum 5 years experience