General Administrative Intern- IT Operations at Data2Bots

Responsibilities:

• IT administration of several collaborative tools (Atlassian, 1Password, Google Workspace, etc.)
• Manage inventory of IT software, including tracking usability, obsolescence
• Assist in the documentation and organization of IT procedures, user manuals, and knowledge base articles
• Support IT team in data backup and recovery procedures to ensure data integrity and availability.
• Collaborate with IT staff to perform routine system maintenance tasks, such as software updates, patch installations, and system monitoring.
• Manage software inventory audits to ensure compliance and security of IT assets.
• Help organize and schedule IT-related meetings, training sessions, and events.
• Assist in user account management, including creating, modifying, and disabling user accounts as needed.
• Assist with IT-related procurement processes, including obtaining quotes, and making purchases.
• Collaborate with IT team members to maintain a clean and organized IT workspace.

Requirements and Skills:

• A bachelor's degree in computer science, information technology, or similar.
• 0-1 year of experience as an IT administrator.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of IT software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk and resolving software, such as Jira, Confluence, Fresh teams etc.
• Advanced knowledge of database maintenance and system security.
• Ability to Learn and apply best practices in information security and data protection.
• Exceptional interpersonal and communication skills.