GBV Case Worker Supervisor at International Medical Corps

Job Summary:

• The GBV Case Worker Supervisor will be responsible for the overall supervision of case management services and other response activities implemented as part of the GBV program in Borno state. Case Workers will directly report to the Case Workers Supervisor.

Technical Responsibilities

• Under the supervision of the GBV Coordinator, provide technical oversight and capacity-building through training, mentorship and on-the-job support for case workers on case management and referrals
• Work closely with the GBV Coordinator to understand program goals and to meet expectations.
• Supervise case management of Gender Based Violence incidences and ensure proper documentation, assessment, case plan implementation, follow up and information management of all GBV cases in line with GBVIMS+.
• Organize weekly case management meetings with case workers and support staff in managing critical/complex cases.
• Represent IMC GBV program in case conference meetings with other service providers (Health, safety & security, protection, legal, etc.) and share experiences in managing critical cases.
• Contribute to the development of monthly outreach plans with other staff and community volunteers based on GBV case trends and ongoing needs of women and girls.
• Ensure community outreach on services available to GBV survivors.
• Contribute to proposal development activities (narrative and budget) through the provision of information and data on community feedback on ongoing projects and assessment of emerging needs.
• Contribute to the development of referral pathways to ensure a community perspective is included. Ensure referral pathways are shared and understood within the community.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Document and share relevant information that will inform the development of case studies and or success stories of the program.
• Maintain positive coordination and relationship with other partners in the field to promote holistic approach to GBV case management.
• Participate in GBVIMS taskforce working meetings and share written minutes with the GBV Coordinator.

HR Management & Administration:

• Supervise and mentor GBV Case Workers
• Support the orientation, on-going development/training and builds capacity of GBV Case Workers
• Coordinate and oversee vacation schedules ensuring that leave schedules do not overlap.
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.
• Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.
• Provide regular performance feedback to staff and where necessary work with Human Resources to document staff performance issues and address these in accordance with the National Staff Employment Policies.

Monitoring & Reporting:

• Ensure timely submission of weekly, monthly and quarterly reports in collaboration with Case Workers and the Monitoring and Evaluation team.
• Contribute to donor reports as per set schedules (monthly, quarterly and annually) on activities, indicators and achievements.
• Complete and share GBV data via GBVIMS tools and submit to the GBV Coordinator

Finance:

• Plan procurement of case management supplies to ensure smooth and timely implementation of activities.
• Ensure that receipts are submitted in a timely manner and are properly and completely filled out with as much supporting documentation as possible.

General:

• Refrain from making false promises and commitments to the beneficiaries and work in the best interest of the IMC GBV Program.
• Foster a team spirit among GBV staff that is conducive to all staff improving their skills and knowledge base.
• Other duties as assigned by the supervisor to enable and develop the IMC/GBV program

Qualifications & Experiences

• University Degree in Social Science, Social Work, Psychology, Counselling, etc
• Two to three years of experience in GBV case management including providing psychosocial counselling for survivors of Gender Based Violence.
• Clear understanding of gender, abuse of power, and issues surrounding violence against women and girls.
• Strong background of human rights and familiarity with practical challenges faced by displaced and other vulnerable persons.
• Ability to maintain confidentiality and respect for clients at all times.
• Experience conducting assessments and a willingness to help plan assessments;
• Interest in building staff capacity through trainings, coaching, mentoring, etc.;
• Ability and willingness to work during irregular working hours when needed
• Strong computer skills (Excel, Microsoft, PowerPoint and Outlook)
• Fluency in English (written and spoken) Hausa and Kanuri is a must.
• Strong interpersonal skills and demonstrated ability to establish effective working relations with staff and other stakeholders.

Prevention of Sexual Exploitation and Abuse:

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.

Compliance & Ethics:

• Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity.

Ethical Conduct for IMC Staff:

• The International Medical Corps maintains a code of standards of conduct that shall govern the performances of its employees engaged in the award and administration of contracts. No employee, officer, or agent shall participate in the selection, award, or administration of a contract supported /by donor funds if a real or apparent conflict of interest would be involved.
• Such a conflict would arise when the employee, officer, or agent, any member of his or her immediate family, his or her partner, or an organization, which employs or is about to employ any of the parties indicated above, has a financial or other interest in the firm selected for an award. IMC officers, employees, or agents shall neither solicit nor accept gratuities, favors, or anything of monetary value from contractors, or parties to sub-agreements.
• These standards shall provide for disciplinary actions to be applied for violations of such standards by IMC officers, employees, or agents.

Prevention of Sexual Exploitation and Abuse:

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.