Gateway Supervisor at GIG Logistics

Job Summary

The Gateway Supervisor is responsible for overseeing the daily operations of the logistics gateway, ensuring the efficient receipt, sorting, dispatch, and movement of shipments. The role involves supervising operational staff, maintaining service standards, ensuring compliance with company policies, and driving operational efficiency to achieve organizational goals.  

Key Responsibilities

Operations Management

• Supervise daily gateway operations, including inbound and outbound shipment processing.
• Ensure accurate sorting, scanning, loading, and dispatch of shipments within agreed timelines.
• Monitor shipment movement and promptly escalate operational issues or delays.
• Ensure all operational processes comply with company standards and service level agreements (SLAs).
• Coordinate with hubs, branches, fleet teams, and other stakeholders to facilitate seamless shipment movement.

Team Leadership

• Supervise and coordinate the activities of gateway staff.
• Assign duties and monitor staff productivity and performance.
• Conduct regular team briefings and ensure adherence to operational procedures.
• Identify training needs and support staff development initiatives.
• Promote a positive, disciplined, and safety-conscious work environment.

Inventory & Asset Management

• Monitor and account for all shipments, equipment, and operational assets within the gateway.
• Ensure accurate documentation and reporting of shipment discrepancies, damages, or losses.
• Maintain proper records of operational activities and stock levels where applicable.

Compliance & Safety 

• Ensure compliance with company policies, safety regulations, and security procedures.
• Conduct routine inspections to maintain a safe working environment.
• Report incidents, accidents, and security breaches promptly.
• Ensure adherence to quality control and risk management processes.

Reporting & Performance Monitoring

• Prepare and submit daily, weekly, and monthly operational reports.
• Monitor operational KPIs such as dispatch accuracy, turnaround time, shipment integrity, and productivity.
• Analyze operational data and recommend process improvements.
• Support management in implementing operational excellence initiatives.

Key Performance Indicators (KPIs)

• On-time shipment dispatch rate.
• Shipment sorting and scanning accuracy.
• Gateway turnaround time.
• Shipment loss and damage rate.
• Staff productivity and attendance.
• Compliance with operational and safety standards.
• Customer service and internal stakeholder satisfaction.

Qualifications & Experience

• Bachelor\'s Degree or HND in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3–5 years\' experience in logistics, transportation, courier, or supply chain operations.
• At least 1–2 years in a supervisory role.
• Experience with logistics management systems and shipment tracking platforms is an advantage.

Required Competencies

• Strong leadership and people management skills.
• Excellent organizational and problem-solving abilities.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, especially Excel.
• Ability to work under pressure and meet tight deadlines.
• Strong analytical and reporting skills.
• Knowledge of logistics, transportation, and warehouse operations.

Working Conditions

• May require shift work, including weekends and public holidays.
• Frequent interaction with operational staff, drivers, and regional teams.
• Fast-paced logistics and transportation environment.
• This role is critical to ensuring the smooth, efficient, and secure movement of shipments through the company\'s logistics network while maintaining high service delivery standards.