Fund Transfer Specialist at PalmPay

Responsibilities:

• Treatment of erroneous transfer, fraudulent and non-receipt of fund
• Placing hold on funds based on erroneous and fraudulent transfer
• Attend to all queries from clients on dispute issues and ensure they are resolved promptly
• Management of DRS process and portal.
• Engagement with other banks NIP and Compliance team for resolution
• Ensure customers’ complaints are properly reviewed before engaging the banks.
• Reviewing the settlement report against funds in customers’ accounts,
• Follow up on the status of all transactions treated to ensure that they are all successfully processed into beneficiary’s accounts.
• Engaging NIBSS for status confirmations of claims
• Maintain a proper record of all transactions disputed.

Qualifications:

• Bachelor's degree in finance, business, or a related field.
• Prior experience in fund transfer or a related financial role.
• Strong knowledge of financial regulations, including AML and KYC requirements.
• Proficiency in using financial software and systems for fund transfers.
• Excellent attention to detail and accuracy in handling financial transactions.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.