Fulfilment Officer at Ascentech Services Limited

Job Summary

• The Fulfilment Officer is responsible for processing, packing, and dispatching customer orders accurately and on time.
• This role requires strong attention to detail, organizational skills, and effective coordination with logistics and customer service teams to ensure a seamless customer experience.

Key Responsibilities

• Process and verify daily customer orders from the system
• Pick, pack, and prepare products for shipment according to company standards
• Ensure accuracy of order items, quantities, and packaging
• Perform neat and presentable gift wrapping where required
• Coordinate with logistics partners and riders for timely delivery
• Respond to customer inquiries via WhatsApp in a timely and professional manner
• Monitor stock levels and report low inventory
• Maintain a clean, safe, and organized fulfilment area
• Track and update order status in the system
• Handle returns and exchanges in line with company policy
• Support customer service in resolving order-related issues
• Prepare daily and weekly fulfilment reports

Requirements

• Previous experience in fulfilment, warehousing, logistics, or e-commerce operations is an advantage
• Strong organizational and time management skills
• High attention to detail and ability to work under pressure
• Basic computer skills (MS Excel, Google Sheets, or inventory systems)
• Good communication and teamwork skills

Key Competencies:

• Accuracy and attention to detail
• Problem-solving and decision-making skills
• Ability to multitask in a fast-paced environment
• Customer-focused mindset.