Fulfilment Centre Agent at Sendme Food Technology Ltd

Locations: Abeokuta - Ogun and Ibadan - Oyo

Job Description

• The Customer Fulfilment Agent is responsible for ensuring that customer’s orders are fulfilled in a timely and satisfactory manner.
• This position supports sales efforts by providing a variety of services, solutions, and support to existing customers as well as retail sales representatives.
• This includes but is not limited to processing orders, shipping, sending/receiving invoices, purchase orders, and collecting outstanding accounts receivable payments.

Responsibilities

• Providing pleasant and professional interaction with customers via phone, email and SMS. Also, to walk-in customers.
• Receiving, processing, tracking and completing small and large orders for existing customer base.
• Managing a database for customer orders, invoices, and promotional activity.
• Assists with accounts receivables, billing and collection.
• Makes outbound collection calls.
• Minimizes accounts receivable delinquency, most especially by riders.
• Identifies issues attributing to account delinquency and discuss them with manager and finance
• Daily communication, written & verbal, to FCA supervisors.
• Perform other duties as assigned.

Qualifications

• OND / NCE or equivalent experience
• 1 year of call centre or phone answering experience is an added advantage
• Prior experience of parts management and inventory is an added advantage
• Good understanding of Microsoft Office Suite.

Salary
N30,000 / month.