Fulfillment Lead at LifeBank

Report to: The Country Manager.

Key Responsibilities

• Provide oversight of the fulfillment and customer service units.
• Establish priorities and sequences for the ordering, processing and dispatching of customer requests.
• Develop, implement and monitor local processes that are necessary to meet transportation and supply services requirements.
• Plan and organize tasks and resources to achieve strategic goals and objectives.
• Improve operational systems, processes and policies in alignment with the company’s mission -- specifically, support better management reporting, information flow, business process and organizational planning.
• Review operating reports and resolve operational, and maintenance problems to ensure minimum costs and prevent operational delays.
• Monitor, develop and revise standard operational procedures and work practices in accordance with regulatory and organizational standards.
• Help analyze current operations and make recommendations on ways to improve.
• Perform other managerial duties as assigned.
• Manage supplier relationships.
• Fully automate fulfillment process

Work Environment:

• Work in the office.
• Required to work overtime, on weekends.
• Will be required to travel.

Function of the Role

• The Operations Lead will be responsible for the day-to-day operations of LifeBank.
• S/he will be expected to provide oversight to the fulfilment team and ensure LifeBank products are delivered faster and in the right condition.

Requirements
Educational Qualification:

• B.Sc or M.Sc in Business Management, Project management or Science-related course.

Experience:

• 3-4 years similar experience in leadership level in the healthcare, logistics, pharmaceutical or medical device industries.

Skills and Abilities:

• Ability to multitask.
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Good written and verbal communication skills.
• High proficiency in MS Office Suite.
• Must be able to prepare management reports and correspondence.
• Good leadership, stress and time management skills.

Personal Attributes:

• Have a deep desire to work in the start-up industry.
• Technology industry awareness.
• Highly organized and detailed.
• Passion for people.
• Very tech-savvy and knowledgeable of current trends
• Loves to fix things.