Front Office Manager at Wendernek Consulting Limited

Job Description

• We are seeking an experienced Front Office Manager to join our growing organization.
• In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer services to our clients.
• The ideal candidate for this role must be cordial, informative, and welcoming to visitors, and be able to handle enquiries, complaints, reservations, and secretarial activities.

Responsibilities

• Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
• Prepare and disseminate correspondence, memos and forms
• File and update contact information of employees, customers, suppliers and external partners
• Support and facilitate the completion of regular reports
• Develop and maintain a filing system
• Check frequently the levels of office supplies and place appropriate orders
• Document and prepare reports for office expenses
• Professionally address complaints and concerns with quality customer service skills
• Answer phone inquiries, direct calls and provide necessary information as appropriate
• Oversee and manage support staff
• Maintain office equipment such as photocopier, fax machine, etc.
• Monitor front desk and ensure all employees comply with all standard office procedures
• Oversee mail deliveries, packages, and couriers
• Create, organize, and maintain schedules for the organization
• Assist in planning company events, meetings, and employee team building activities or special projects as needed.

Requirements

• Bachelor's Degree / HND qualification with 2 - 4 years of work experience.