Front Office Manager at TransitEdge Solutions Limited

Job Summary

• We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome.
• You will also coordinate all front desk activities, including calls, reservations and guests services.
• As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team.
• Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
• Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).
• Train, supervise and support office staff, including receptionists, security guards and call center agents.
• Schedule shifts.
• Ensure timely and accurate customer service.
• Handle complaints and specific customers requests.
• Troubleshoot emergencies.
• Monitor stock and order office supplies.
• Ensure proper mail distribution.
• Prepare and monitor office budget.
• Keep updated records of office expenses and costs.
• Ensure company’s policies and security requirements are met.

Requirements and Skills

• Proven work experience as a Front desk manager or Reception manager.
• Hands on experience with office machines (e.g. fax machines and printers).
• Thorough knowledge of customer service, office management and basic bookkeeping procedures.
• Proficiency in English (oral and written).
• Solid knowledge of MS Office, particularly Excel and Word.
• Excellent communication and people skills.
• Good organizational and multitasking abilities.
• Problem-solving skills.
• High School Diploma; additional certification is a plus.