Front Office Manager at Prestigious Consulting Group

Job Summary

• Prestigious Consulting Group is seeking an experienced and professional Front Office Manager to oversee the daily operations of the front office department within a reputable hospitality establishment.
• The ideal candidate will ensure excellent guest service, smooth front desk operations, and effective coordination with other departments to maintain high operational standards.

Key Responsibilities

• Supervise daily Front Office operations including reception, reservations, and guest relations.
• Ensure smooth and professional guest check-in and check-out processes.
• Handle VIP arrivals, guest complaints, and special requests professionally.
• Monitor room availability, room status, and occupancy levels.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Ensure proper handling of reservations, bookings, and room allocations.
• Monitor billing accuracy and night audit procedures.
• Train, supervise, and evaluate Front Office staff performance.
• Ensure staff comply with grooming, service, and operational standards.
• Drive upselling and room revenue generation strategies.
• Prepare daily reports, occupancy reports, and operational updates.
• Ensure guest satisfaction and maintain positive guest relations.
• Monitor adherence to hotel policies, procedures, and safety standards.
• Handle emergency situations and operational challenges effectively.
• Conduct departmental briefings and staff training sessions.
• Work closely with Sales, Housekeeping, Security, and Food & Beverage departments.
• Perform any other duties assigned by Management.

Requirements

• Bachelor’s Degree or HND in Hospitality Management, Business Administration, or a related field.
• 3 - 5 years’ experience in Front Office operations within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving and organizational skills.
• Professional appearance and customer-focused attitude.