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  • Posted: Aug 5, 2022
    Deadline: Not specified
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  • The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau...
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    Front Desk Supervisor

    Job Description

    • A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

    Responsibilities
    What will I be doing?

    • As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. 

    A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    • Supervise Front Desk operations during your assigned shift to a consistently high standard
    • Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
    • Advise your shift team of any special events or VIP Guests in the hotel that day
    • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
    • Maximize sales revenues through up-selling and marketing program
    • Manage Guest requests, inquiries, and complaints promptly and completely
    • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

    Requirements
    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • A relevant supervisory / management certificate / diploma or degree
    • Opera PMS Proficiency is a key requirement.

    A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Front Office experience in the hotel, leisure, and/or retail sector
    • Strong commercial/business awareness and demonstration of sales capabilities
    • Calm, organized work ethic with the ability to prioritize and meet deadlines
    • Excellent supervisory, inter-personal, and communication skills
    • A passion for delivering exceptional levels of Guest service

    Method of Application

    Interested and qualified? Go to Hilton Worldwide on jobs.hilton.com to apply

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