Front Desk Supervisor at Blowfish Hotel

Responsibilities

• Supervise front desk staff and ensure that they provide excellent customer service
• Respond to guests' inquiries and requests in a timely and professional manner
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Manage reservations and room availability
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach front desk staff
• Monitor staff performance and provide feedback
• Maintain a clean and organized front desk area

Requirements

• Applicant possesses a minimum of HND/B.Sc from any of the Nigeria-recognized Universities and any related professional course will be an added advantage.
• Applicant must have a minimum of 5 years of supervisory experience in a 3,4 or 5-star hotel environment.
• Must have a very good knowledge of hotel reservation software like Opera PMS.
• Solid knowledge of Microsoft Office
• Must be flexible to work a variety of day/night and weekend shifts.
• Excellent communication
• Must be able to work in a team environment.
• Must have excellent interpersonal people and coaching skills
• Must have excellent communication and organizational skills.
• Ability to maintain a positive, friendly attitude even under high pressure.
• Excellent organizational and multitasking skills
• Professional attitude and appearance.