Front Desk Staff at The Hills Medical Centre

Role Summary:

• We're seeking a professional Front Desk Officer to be the welcoming face of our medical centre.
• This pivotal role combines administrative excellence with patient care coordination, particularly for our HMO patients. Success means ensuring seamless operations, accurate records management, and exceptional service that reflects our commitment to quality healthcare.

Key Responsibilities:

• Serve as the first contact point for all patients and visitors
• Efficiently manage patient medical records with strict confidentiality
• Handle all incoming/outgoing communications (calls, emails, messages)
• Process patient billing and payments accurately
• Schedule and coordinate patient appointments
• Specialized HMO Patient Management:
• Verify HMO patient eligibility and coverage
• Process HMO authorizations and documentation
• Serve as liaison between HMO providers and clinical staff
• Maintain updated HMO guidelines and requirements
• Maintain organized front desk operations and supplies

Requirements:

• BSc/HND/OND in any discipline
• 2-3 years front office experience (healthcare preferred)
• Proficiency in Google Workspace and healthcare software
• Outstanding communication and interpersonal skills
• Strong organizational and multitasking abilities
• Working knowledge of HMO operations (advantageous)
• Professional, patient-centric attitude