Front Desk Receptionist / Audiology Assistant at Ishk Tolaram Foundation

Overview of Role

• We are looking for a Receptionist cum Audiology Assistant to join our team and support our work in the Hearing Aid Program. The role is based in Nigeria.

Responsibilities
Front Desk and Administration:

• Manage activities at the front desk of the Audiology Centre - Attend visitors, answer phone calls, schedule meetings and appointments, coordinate mail flow, respond to emails, and perform office administration-related duties
• Process payments from patients and clients for hearing aids
• Maintain proper filing of the documents, both hard and soft copies
• Perform regular patient follow-up and reporting
• Adhere to local policies and regulations in the execution of the program

Stock/Inventory Management:

• Manage inventory and activities of ordering, receiving, storing, and issuing stock for the Audiology Centre
• Do daily data entry using software used by the company
• Raise purchase orders for audiology-related materials
• Perform quality checks on stored items
• Do daily and weekly equipment checks and calibrations

Learning and development:

• Learn the data entry software used by the company
• Seek out training courses for professional and technical development
• Stay abreast with learning opportunities in Nigeria and gain knowledge to improve continuously

Audiology Assistance:

• Assist the audiologist during the testing, assessment and rehabilitation phases of patients suffering from hearing loss
• Assist the audiologist in capturing feedback from the patients for impact reporting

Requirements
Academic / Work Experience:

• Graduate of Accounting, Management, Social Sciences, or numerate discipline
• Previous work experience in a hospital or clinic in the audiology department
• Female candidates preferred for gender balance
• Minimum 3 years of work experience as an administrative person and 1-2 years of work experience as a sign language expert

Skills:

• Excellent reading, writing and verbal communication skills
• Good time management skills
• Good command of IT, including MS Office, G Suite (preferable), social media
• Trained as a sign language expert, hearing-impaired educator and/or an interpreter

Key Attributes:

• Strong self-organisation skills and ability to meet deadlines
• Excellent people skills, including the ability to manage stakeholders from diverse backgrounds
• Able to adapt to evolving priorities and a dynamic environment
• Strong ethical character and positive team player
• Strong work ethic and attention to detail
• Passionate about social impact, development, and change-making