Front Desk/Operations Executive at HealthPoint

We are currently recruiting a Front Desk/Operations Executive to join our team.
Job Description:

• Help potential customers evaluate and judge the merits of various health plans to help them select the most appropriate type of coverage for their unique individual needs.
• Answer questions with regards to premium payment and billing; this include explaining statements, helping customers understand various health insurance paperwork and answer questions with regards to health insurance premium payments.
• Process complaints, following established guidelines.
• Gather and verify customer information, data entry, assist customers to resolve issues such as billing inquiries, processing of payments and explaining new products and services offered.
• Ensure customer satisfaction and assist them with issues/concerns related to their health.
• Make decisions as needed off-hours or without supervision to ensure an uninterrupted supply of service to customers.
• Answer all incoming calls, redirect them when needed.
• Receive letters, packages and send them to appropriate persons.
• Maintain safe and clean reception area by complying with procedures, rules, and regulations.
• Perform basic administrative and clerical duties.
• Organize and maintain files and records; update when necessary.
• Contribute to team effort by accomplishing related results as needed.

Requirements:

• HND/B.Sc in any related field.
• Minimum of 1-year previous experience as a Front Desk or Customer Support Executive.
• Proficient in the use of Microsoft Office tools.
• Excellent written and verbal skills.
• Smart, articulate and empathic.
• Strong attention to detail.
• Ability to work independently on assigned duties.
• Tech Savvy.
• Prior experience in a health insurance company will be an added advantage.

Salary:
N60,000