Front Desk Oficer at Anadach Consulting

Job Summary

• The candidate must be a warm, organized, and service-oriented individual to join their team.
• This role requires someone who is excellent with people, confident with billing and cash handling, familiar with HMO processes, and capable of managing front desk operations.
• The ideal candidate is always smiling, has a pleasant disposition, and ensures every patient and visitor feels valued and respected.
• Their facility is fully equipped with an operational theatre, dialysis center, diagnostics laboratory, and endoscopy suite.
• They are committed to delivering high-quality healthcare services and are expanding their team to include passionate professionals who share their vision of excellence and compassion.
• As a result of this expansion and strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professionals that can contribute to a rapidly growing organization.

Key Responsibilities

• Serve as the first point of contact for patients and visitors, greet warmly and professionally.
• Register patients, schedule appointments, and manage patient flow efficiently.
• Answer phone calls, respond to inquiries, and direct calls or messages appropriately.
• Verify HMO coverage, process approvals, and liaise with HMO providers for patient billing,authorizations, and claims reconciliation.
• Generate bills for services rendered and collect payments (cash, POS, transfers).
• Issue receipts, balance daily transactions, and maintain accurate financial records.
• Assist patients with information about their bills, services, and next steps in their care journey.
• Handle patient concerns or complaints with empathy, tact, and professionalism.
• Maintain accurate and organized records, both for patient information and financial
• transactions.
• Coordinate with the clinical and administrative team for seamless service delivery.

Qualifications and Requirements

• Bachelor’s degree or HND in a relevant field
• Minimum of 1–2 years of experience in a similar role, preferably in a hospital or healthcaresetting.
• Solid understanding of HMO processes and healthcare billing systems.
• Experience with cash handling, billing software, and POS systems.
• Proficiency in Microsoft Office and hospital management software.
• Excellent interpersonal and communication skills, must be people-friendly and alwaysapproachable.
• Strong attention to detail, integrity, and the ability to work under pressure.
• Must have a cheerful personality and a natural ability to make people feel welcome.