Front Desk Officer at Woodgate Structure Limited

Job Description

• A Front Desk Officer's job entails managing the reception area, greeting visitors, answering phone calls, handling inquiries, directing clients, and performing administrative tasks to ensure smooth operations, often acting as the first point of contact for an organization.
• Here's a more detailed breakdown of a Front Desk Officer's responsibilities:

Core Duties
Reception Management:

• Greet and welcome visitors, clients, and guests in a professional and friendly manner.
• Manage the flow of traffic and ensure a tidy and organized reception area.
• Answer and direct phone calls, taking messages when necessary.
• Handle incoming and outgoing mail and packages.

Administrative Support:

• Schedule appointments and meetings and maintain calendars.
• Assist with administrative tasks as assigned, such as filing documents, maintaining records, and preparing reports.
• Manage office supplies and ensure adequate stock levels.
• Provide general information about the organization and its services.

Customer Service:

• Address customer inquiries and complaints professionally and efficiently.
• Provide assistance to visitors and clients, ensuring a positive experience.
• Handle payment processing and cash transactions (if applicable).

Other Responsibilities:

• Maintain security procedures regarding visitor access.
• Collaborate with other departments to provide support as needed.
• Uphold a high standard of customer service and professionalism in all interactions.

Requirements

• Candidates should possess an HND / B.Sc Degree qualification with 3 - 4 years of work experience.