Front Desk Officer at Willers Solutions

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests' needs, and resolving their problems and complaints.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.

Requirements

• Minimum of a Bachelor's Degree / HND in related field.
• Proven experience as a front desk agent, receptionist, or similar role is preferred.
• Outstanding written and verbal communication skills.
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities.