Front Desk Officer at Washryte Limited

Job Summary

• The Front Desk Officer is the first contact of the organization, therefore the officer acts as the face of the company, and she represents the first point of contact with customers and handles all stages of the customer’s inquiries.
• The Front Desk Officer shall be responsible for confirming customer service and accommodating special requests whenever possible.
• The Front Desk Officer serves as a sales and marketing representative, marketing all company’s services to new and potential customers and also updates existing customers with newly introduced service.

Job Roles and Responsibilities
The Front Desk Officer shall:

• Resume work 5 days a week on shifts.
• Sell available service to the customers.
• Receive all incoming calls on the company’s official line.
• Be responsible for redirecting calls when needed and keep record of messages.
• Attend to customer’s call, request/complaints directed at the company.
• Verify the customer’s method of payment and follows established procedures.
• Provide detail sales report summary to the Accountant.
• Provide adequate report of operations, and challenges to appropriate authorities.
• Be responsible for counting the coins from the previous day operations by 8am.
• The coins, transfer and card receipts shall be recorded in the provided register.
• Communicate information to the appropriate quarters.
• Be responsible for weighing customer’s laundry before assigning a Floor Attendant, so as to avoid machine overload.
• Be responsible for assigning drop off laundry to the Floor Attendant on duty.
• Ensure that her workstation is constantly tidy.
• Take stock daily of items in the store.
• Confirm items supplied before adding to the stock in the store.
• Attend to all other duties as assigned by management.

Education & Experience

• HND / BSc in any field.
• Must have 1 – 2 years proven work experience as a Receptionist, Front Office Representative or similar role.
• Customer service attitude.
• Experience working in laundry services is an added advantage.

Knowledge:

• In-depth industry and market knowledge
• Data Management
• Customer Relationship Management
• Business Management
• Sales and Negotiation
• Team Management

Skills / Physical Competencies:

• Good Communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Leadership Skills
• Management skills
• Presentation skills
• Reporting skills.
• Interpersonal skills
• Problem-Solving Skills
• Motivation for Sales
• Time Management

Behavioral Competencies:

• Integrity
• Fairness
• Ability to be resourceful and proactive when issues arise
• Professional attitude and appearance
• Solid written and verbal communication skills
• Consistent
• Excellent organizational skills
• Resilient
• Independent
• Adaptable

Quality / Technical Competencies:

• Data Management
• Proficiency in Microsoft Office Suite
• Computer and Information technology appreciation
• Customer Retention Management