Front Desk Officer at Voltaire Lifestyle Services Limited

General Description

• The Restaurant Front Desk Officer is responsible for delivering a warm, professional, and efficient guest experience, in line with GAIA AFRICA’s vision and commitment to exceptional customer satisfaction.
• This role serves as the first point of contact for guests and is responsible for managing reservations, responding promptly and courteously to inquiries, and supporting the smooth day-to-day operations of the reception area.
• The Front Desk Officer plays a key role in ensuring an organized booking system and a seamless flow of guest services.

Main Tasks and Responsibilities

• To undertake front-of-house duties, including meeting, greeting, and attending to the needs of guests, to ensure a superb customer service experience.
• To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high-quality customer service.
• Collaborate with other restaurant staff and management to ensure that customer complaints are properly attended to in an effective, courteous, and timely manner.
• Assist in dealing with customer complaints, providing or seeking solutions as quickly as possible.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To assist in always keeping the reception area clean and tidy.
• To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
• To administer all routes of reservations to ensure that table bookings are made and recorded accurately.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with special offers to provide accurate information to guests.
• To undertake all training as required (e.g., first aid, health, and safety, customer service).
• To adhere to all fire safety test procedures and to assist in the evacuation process in the event of a fire.
• To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.

Skills and Experience Required

• A friendly and welcoming approach
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a very busy environment
• The ability to work unsupervised
• Excellent interpersonal skills, including pleasant and excellent telephone etiquette.
• Good administrative skills and the ability to use email and booking systems
• Good team working skills.
• Skills and Experience (Desirable)
• Previous customer service experience
• Previous experience in hospitality
• Previous experience in Health & Safety, First Aid, etc.,
• Excellent communication skills
• Multitasking ability
• Possess retentive memory to remember bookings
• Ability to pay attention to details
• Ability to maintain orderliness.