Front Desk Officer at Smilesdotcom

Job Description:

• We are looking for a friendly and organized Front Desk Officer to join our dental clinic.
• The ideal candidate will be the first point of contact for our patients, ensuring they receive a warm welcome and efficient service.

Key Responsibilities:

• Greet and assist patients with inquiries and appointments.
• Manage phone calls, emails, and patient bookings.
• Maintain patient records and update appointment schedules.
• Process payments and issue receipts.
• Ensure the reception area is clean and welcoming.
• Assist with administrative tasks as needed.

Requirements:

• Minimum of OND/HND/B.Sc. in any related field.
• At least 1 year experience in a customer service or front desk role (experience in a medical/dental setting is a plus).
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office (Word, Excel, etc.).
• Ability to multitask and stay organized under pressure.
• Must be friendly, professional, and well-groomed.