Front Desk Officer at RightResults Diagnostic Centre

Job Description

• Greet patients and check them in and out efficiently
• Schedule hospital admissions, tests, scans and outside appointments for patients
• Schedule patient’s appointment and move patients through appointments as scheduled
• Quickly and efficiently address patient queries by relaying needed information to the patient, e.g. wait time, payment processes, test information, pre-investigation instructions etc. in a pleasant & professional manner in orderto enhance patient’s satisfaction and make them feel valued
• Keeping patient appointments on schedule by informing appropriate clinical staff of patients’ arrival or reminding them of patient build-up and service delays
• Issue receipts of payment to patients or their families for such payments
• Scan documents, distribute forms and paperwork to patients and check them over to ensure that required fields are completed properly.
• Answer phones promptly and professionally; direct calls to appropriate departments
• Information collection and management, and monitor data efficiency
• Addressing patients & visitors, in person or on telephone; answering or referring inquiries
• Planning, organizing, and schedule tasks and activities
• Responsible for insurance verifications with health insurance organizations
• Protects patients’ rights by maintaining confidentiality of medical, personal, & financial information
• Mentor and coach new employees and to support the induction process
• Other official duties assigned by supervisor.

Requirements

• Candidates should possess a Bachelor's Degree, HND or OND qualification.