Front Desk Officer at Prestigious Homes Limited

About the Role

• We are seeking a Front Desk Officer who will serve as the first point of contact for clients, prospective buyers, visitors, vendors, and other stakeholders. 
• We are looking for competent professionals who are ready to contribute meaningfully to the growth and delivery of quality real estate projects.
• The ideal candidate should be polished, courteous, organized, and customer-focused, with excellent communication skills and the ability to represent the company professionally in a fast-paced real estate environment.

Key Responsibilities

• Welcome and attend to clients, prospective property buyers, visitors, consultants, contractors, and other stakeholders.
• Manage the company's reception area and ensure a professional and welcoming environment at all times.
• Receive, screen, and direct incoming calls, messages, correspondence, and enquiries to the appropriate departments.
• Attend to walk-in and telephone enquiries relating to the company's properties, developments, inspections, and services.
• Capture and maintain accurate records of visitors, clients, enquiries, appointments, and follow-ups.
• Schedule meetings, appointments, property inspections, and other engagements for relevant members of staff.
• Coordinate client visits and liaise with the Sales/Marketing team where necessary.
• Provide basic information about the company's property developments, available units, locations, and processes while referring technical or commercial enquiries to the appropriate team.
• Receive and direct incoming documents, parcels, letters, and other correspondence.
• Maintain an organized front desk, reception area, visitor log, and relevant administrative records.
• Assist with basic administrative and clerical duties, including filing, photocopying, scanning, printing, and document management.
• Coordinate with security personnel to ensure proper visitor access and adherence to company access procedures.
• Handle client complaints and enquiries professionally and escalate unresolved matters appropriately.
• Support the administration, sales, management, and project teams with front-office coordination as required.
• Maintain confidentiality of company, client, property, and business information.
• Perform other relevant duties assigned by management.

Requirements

• OND, HND, B.Sc., or equivalent qualification in Business Administration, Mass Communication, Public Administration, Hospitality Management, or a related discipline.
• 2–4years of relevant experience in front desk, reception, customer service, administration, hospitality, real estate, or a related environment.
• Previous experience in a real estate, property development, facility management, hotel, or corporate environment will be an advantage.
• Excellent verbal and written communication skills.
• Good customer service and interpersonal skills.
• Presentable, courteous, confident, and professional disposition.
• Good knowledge of Microsoft Office, particularly Word, Excel, and email.
• Strong organizational and multitasking abilities.
• Ability to handle clients and visitors professionally, including high-value clients and prospective property buyers.
• Good attention to detail and record-keeping skills.
• Ability to remain calm and professional when handling complaints or difficult situations.
• Must be punctual, reliable, and able to work effectively as part of a team.
• Female candidates are encouraged to apply.

Key Competencies:

• Customer Service
• Communication 
• Professionalism 
• Organization 
• Attention to Detail 
• Multitasking
• Client Relations
• Administrative Skills.

Remuneration
Remuneration is open for negotiation and will be commensurate with experience, qualifications, skills, and the responsibilities of the role.