Front Desk Officer at International Masters Security Systems (IMSS) Limited

Job Description

• You must be a professional who will manage the front desk of our organization.
• You are the first point of contact for our guests after their clearance at the security post.
• In addition, you will also perform various administrative and clerical tasks.
• You will also provide support to our managers and employees, assisting in daily office needs and managing the company’s general administrative activities.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Develop and maintain a filing system
• Write and distribute email, correspondence memos, letters and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
• Update and maintain office policies and procedures
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Perform other clerical receptionist duties such as filing, photocopying, and transcribing.

Requirements and skills

• A minimum of OND; additional certification in Office Management / Human Resource / Customer Care is a plus
• At least 3 years relevant work experience.
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Knowledge of office management systems and procedures
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment
• Professional attitude and appearance
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude.