Front Desk Officer at GP Consulting Limited

Job Brief

• We are looking to hire a Front Desk Officer with excellent organizational and administrative skills. Front Desk Officers are expected to be compassionate and discrete with superb time management and record-keeping skills.
• As a Front Desk Officer in a hospital, your primary role is to greet and assist patients, visitors, and staff. You'll handle patient registrations, verify insurance information, and schedule appointments.
• Additionally, you'll answer phone calls, address inquiries, and maintain patient records. Excellent communication, empathy, and organizational skills are crucial for this role.

Responsibilities

• As a Front Desk Staff member in a hospital, your duties typically include:
• Greeting and welcoming patients, visitors, and staff with a friendly and professional demeanor.
• Registering patients by collecting basic personal and insurance information.
• Scheduling appointments and managing the appointment system for various departments.
• Answering phone calls, addressing inquiries, and routing calls to the appropriate personnel.
• Assisting with patient check-in and check-out processes.
• Verifying insurance coverage and assisting with billing inquiries.
• Maintaining patient records and ensuring confidentiality.
• Coordinating and assisting with the administrative tasks of the hospital, such as managing paperwork and supplies.
• Providing directions and information to patients and visitors.
• Collaborating with other hospital departments and staff to ensure efficient operations.

Requirements

• Candidates should possess a First Degree / HND.
• 2 years of experience at a healthcare facility in a Front Desk role (essential).
• Innovative thinker with strong conceptual and problem-solving skills.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Ability to use discretion while working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about healthcare excellence.