Front Desk Officer at Echolab Radiology and Laboratory Services

Responsibilities

• Coordination and management of reception and waiting areas to ensure a suitable environment and ambience. Client registration – collect and input all necessary and accurate data from the client
• Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Politely guide the client in the direction of the procedure/examination paid for.
• Ensure proper filing and archiving of patient record in expected format.
• Ensure usage of checklist/job order and proper check-out.
• Refer client to feedback channels and compel compliance.
• Anticipate guest needs and build rapport with customers.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
• Ensure compliance with SOP, safety, health, and quality standard.
• Maintain registration flow by accurately and efficiently moving patients through the process.
• Interact with patients by answering questions, providing information, and keeping the reception area in order.
• Maintain general filing system and files appropriate correspondence electronically or manually.
• Responsible for report generation and dispatch in support of departmental goals and objectives.
• Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
• Timely processing orders, forms, applications, and requests.
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Perform FDO duties for other branches by proxy when need arises.
• Performs other general administrative tasks as directed by line manager.

Job Requirement

• B.Sc. in Health Management, Basic Sciences or any relevant course
• Experience in Diagnostics Industry
• Excellent communication skills
• Use of computer and Microsoft office
• Attention to detail and skill in proper patient identification.
• Time management
• Ability to connect with several types of patients.
• Consistently completes duties neatly, accurately in a timely manner.