Front Desk Officer at Churchgate Group

Job Summary

Churchgate seek to employ the services of a Front desk Officer that combines customer service, security management, and administrative responsibilities to ensure the smooth operation of the reception area. This role requires a professional and friendly demeanor as the primary point of contact for visitors, clients, and employees.

Job Details

Front Desk Management:

• Greet and assist visitors, clients, and employees in a professional and friendly manner.
• Answer incoming calls and redirect them to the appropriate departments.
• Manage and maintain the reception area, ensuring cleanliness and organization.

Security Functions:

• Monitor and control access to the premises, verifying the identity of individuals entering the facility.
• Enforce security protocols to safeguard the well-being of employees and visitors.
• Conduct routine security patrols to identify and address potential security risks.
• Respond promptly to security incidents and emergencies, following established procedures.

Visitor and Employee Management:

• Issue visitor badges and maintain a log of visitor information.
• Assist in the onboarding process by providing access cards and relevant information to new employees.
• Collaborate with HR and other departments to maintain up-to-date employee and visitor records.

Communication:

• Effectively communicate with internal and external stakeholders regarding security procedures and policies.
• Notify appropriate personnel in case of security breaches, emergencies, or suspicious activities.

Documentation and Reporting:

• Maintain accurate records of security-related incidents and activities.
• Prepare regular reports on security activities, incidents, and updates for management.

Requirements

• Proven experience as a Front Desk Officer or similar role, with a focus on security functions.
• Strong knowledge of security protocols and procedures.
• Excellent interpersonal and communication skills.
• Ability to handle stressful situations calmly and professionally.
• Basic computer skills for data entry and report generation.
• Attention to detail and a commitment to maintaining a secure environment.
• Physical fitness for conducting security patrols and responding to emergencies.
• Knowledge of first aid and emergency response protocols is a plus.

Qualifications:

• Bachelor's degree in business administration, Management, or a related field from a reputable university with a minimum of Second Class Upper.
• Age between 23 and 28 years old.
• Proficient in Microsoft Office Suite and other relevant software.

Skill:

• Ability to communicate effectively and efficiently
• Multi-tasking
• Customer service
• Attention to detail
• Problem solving
• Conflict resolution
• A good understanding of security protocols and emergency procedures