Front Desk Officer / Cashier at Woodgate Structure Limited

Job Description

• A Front Desk Cashier's job involves providing customer service by greeting visitors, answering phones, and directing inquiries, while also handling all payment transactions, including cash, credit, and checks, issuing receipts, and accurately balancing the till at the end of their shift.
• Key duties include maintaining a clean work area, resolving customer issues, and performing general administrative tasks, all while possessing strong attention to detail and customer service skills.

Key Responsibilities

• Customer Service: Greet visitors, answer and direct calls, resolve complaints, and provide information to customers.
• Cash Handling: Process transactions using a cash register or Point-of-Sale (POS) system, accept various payment methods, provide change, and issue receipts.
• Till Reconciliation: Count and reconcile cash at the beginning and end of each shift, ensuring accuracy and identifying any discrepancies.
• Work Area Maintenance: Keep the checkout area and overall work environment clean, tidy, and organized.
• Administrative Support: Perform general office duties such as distributing mail, logging incoming checks, and assisting with other departments as needed.

Essential Skills

• Customer Service: Friendly, welcoming, and able to resolve customer issues effectively.
• Cash Handling & Math: Ability to accurately count money and handle various payment forms.
• Attention to Detail: Crucial for accurate transaction recording and till balancing.
• Multitasking: Ability to prioritize tasks in a fast-paced environment with frequent interruptions.
• Communication: Effectively communicate with customers and colleagues.