Front Desk Manager at MacTay Consulting

Responsibilities:

• Receive, dispatch and logging of incoming/outgoing mails timely and professionally.
• Maintain an organized and comprehensive filing system with documentation of all schedules and transactions especially tracking of logs.
• Monitoring of daily rated/casual staff registers.
• Accept and vet application contract documents from licensees.
• Works within allocated budget for the front office.
• Operate all aspects of front office Information system including reports and review.
• Receive and resolve all guest problems quickly, efficiently and courteously.
• Process, update and relay timely information to appropriate personnel/offices.
• Ensure implementation of all company policies and regulations.
• Monitor all guest request for processing, handle complaints and specific customers request courteously.
• Receive and document all incoming calls.
• Process all documents received for proper record updates.
• Review front office log book and guests feedback on daily basis.
• Perform other duties as may be requested by management

Requirements:

• First degree in any field with a second class lower minimum.
• A minimum of 2 years of experience as a front desk manager.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.