Front Desk Executive at One StepAhead Consulting

Job Purpose/summary

As the Front Desk Executive, you will be responsible for receiving and attending to guests and clients, creating a positive impression and delivering excellent customer service. Also supports the operations of the business, office ambience and office functioning.

Key Functions/Responsibilities

• Ensure provision of adequate supplies, telecommunications and mailing systems for office operations.
• Welcome guests, clients, and employees as they arrive at the office or establishment also provide any necessary information and direct clients to the appropriate person or department.
• Assist in the management of office logistics and travel protocol for staff.
• Coordinate schedules for appointments, meetings, and reservations of the meeting rooms/Board room.
• Address inquiries and provide required information about the organization, its services, and its policies courteously and professionally.
• Handle complaints and concerns effectively, escalating issues when necessary.
• Keep the front desk area clean, organized, and presentable at all times. Ensure that office supplies are stocked and equipment is in good working condition.
• Assist with various administrative tasks such as event planning, drivers scheduling, monitoring of Janitors.

Qualifications & Experience

Required:

• Bachelor’s degree in any discipline.
• Minimum of 3 years post NYSC experience as a Front Desk Executive.
• Proven work experience as a Receptionist, Front desk representative, or similar role
• Proficiency in MS Office applications and CRM software.

Desirable:

• Excellent oral and written communication skills.
• Must be able to maintain strict confidentiality of business and office matters.
• Proven ability to build and maintain relationships with clients, partners, and stakeholders.