Front Desk Executive at ECOM Nigeria

Key Responsibilities

• Welcome guests, clients, vendors, and employees, as well as provide directions and information as required.
• Answer, screen, and forward incoming phone calls, take messages, and respond to general email or in-person inquiries.
• Monitor permanent and outsourced staff attendance registers.
• Handle data entries, such as documenting scanned payment vouchers.
• Monitor and timely restock of office supplies.
• Maintain accurate files and updated records of office equipment and inventory.
• Ensure front desk, waiting areas, and office atmosphere are clean, organized, and presentable.
• Monitor the visitor register and ensure visitors are issued tags and follow security procedures.
• Receive, sort, and distribute incoming mail and packages to respective persons and units.
• Assist with organizing travel arrangements and logistics, such as flight booking with good carriers, hotel reservations, pick-ups, drop-offs, etc.
• Assist with immigration duties such as e-CERPAC, Visa Processing, Expatriate Quota Returns, etc.
• Provide administrative support to Human Resources, Finance, and other teams as required.

Qualification, Experience, And Skills

• HND or Bachelor's in Business Administration, Public Administration, OTM (Office Technology and Management), or related field
• Minimum of 3 years of experience in a similar role
• Prior experience as a Personal or Executive Assistant to a CEO will be an advantage
• Membership of a professional body (E.g., ICSAN) will be an advantage
• Graphic design skills (with Canva and AI tools) will be an advantage
• Communication (verbal and written) skills
• Organization skills and ability to multitask
• Proficiency in Microsoft 365 Suite (Excel and Word) and Email (Outlook)
• Good negotiation skills
• Ability to handle travel and bookings
• Courteous and hospitable
• Good Documentation and Recordkeeping Skills
• Basic understanding of Immigration process to handle visas and related protocols