Front Desk Executive at 234 Hospitality

Position Summary

• As the Executive Front Desk Officer, you will be expected to be the face of the establishment, ensure guests comfort, manage the reception area, coordinate all front desk activities, and supervise the support staff.
• You will also be expected to compile reports for management, including occupancy reports and financial reports on lodging.

Duties & Responsibilities

• You will be responsible for the running of the front desk effectively handling all booking and reservations, lodging payment transactions, customer enquiries.
• You will be responsible for managing the hotels presence on all signed on Online Travel Agents platforms (OTAs), including managing bookings, ensuring all information are routinely updated and accurate etc.
• You will be responsible for the management of all company social media accounts, curating interactive and captivating content for promotional and awareness purposes.
• You will be expected to liaise with neighbouring hotels to create strong networks and relationships to help boost the hotels occupancy rates.
• You will be expected to anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.
• You will be required to assist in the development and monitoring of the budget to provide top quality customer service.
• You will act as liaison between the General Manager and support when necessary.
• You will answer phone inquiries, direct calls, email correspondence and provide basic information daily.
• You will be required to accurately record all lodging payment transactions, create
• daily, weekly and monthly revenue reports that will be vetted by the Supervisor.
• You will be expected to maintain existing relationships with our corporate clients and endeavour to expand our corporate clientele.

Requirements

• Candidates should possess a Bachelor's Degree, HND or OND qualification with at least 3 years work experience.