Front Desk / Customer Service Representative at Lauvee Beauty Limited

Job Description

• Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival
• Booking and confirming appointments via phone and email.
• Book and confirm appointments via phone and email.
• Process transactions (cash and credit cards) and issue receipts.
• Offer beverages and chat with clients who are in the waiting area.
• Welcome walk-ins, answer questions about services and schedule appointments based on availability.
• Inform clients about new services and discounts.
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards).
• Update client records with contact and billing details, appointments and services offered.

Job Requirements

• Candidates should possess an HND qualification.
• 2 - 3 years work experience.