Front Desk Customer Service Officer ( Re-Advertised) at Gosslink Engineering Limited

Job Summary

• Ensure maintenance of proper office protocol in receiving visitors and guests.
• Provide effective reception management with first class customer service at all times.
• Ensure prompt payment of all utility bills at all the company locations to avert service failure.
• Handle complaints; provide appropriate solutions and alternatives within the time limits on behalf of the company.
• Handle all incoming calls and mails and route them appropriately.
• Selling of cards to generate token for electricity via POS.
• Sending of payment advice to customers for payment
• Resolving of all customers complains on the meters installed
• Maintain good office ambience of company’s location while overseeing the activities of cleaners and security guards.
•  Keeping records of Walk in guest, customer interactions, transactions, comments, and complaints.
• Provide clear and direct communication to all support staff such as cleaners and security guards on performance expectations, productivity and accountability for optimal performance.