Front Desk / Customer Care Officer at Chika's Wholefoods Africa Limited

Job Description

• Communicating with customers through various channels.
• Ensure customer satisfaction and provide professional customer support.
• Handle customer complaints, provide appropriate solutions within record time.
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file.

Qualification / Skills Required

• Degree in Mass Communication or relevant discipline
• Minimum of 3 years work experience
• Familiarity with CRM systems and practices
• Experience working in similar role
• Female Candidate preferred
• Strong written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively.