Front Desk / Administrative Personnel at Role Model School

Job Summary

• Front desk / Administrative Personnel act as support to the school is the first contact / front line in receiving visitors, staff and pupils to the school.
• He/she will also provide general administrative support duties to staff.

Job Responsibilities

• Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
• Managing the staff, pupils, parents and visitor school entry system
• Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
• Managing the school’s main inbox, replying, forwarding messages and making appointments for staff as appropriate
• To build and manage the ambience of the front office.
• Manage incoming calls in a pleasant phone manner.
• Manage correspondence between school, parent and prospective parent
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
• Provide accurate, valid and complete information during the inquiry.
• Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of parent interactions, process and file documents
• Participate in the admission process
• undertake other duties as directed.

Job Requirements
Education:

• A Degree in Humanities or any Social Sciences from a reputable University.

Experience:

• At least two (4) years work experience within an Administrative team.

Job Competencies:

• Good command of written and spoken English
• Strong phone contact handling skills and active listening
• Familiarity with MS office package
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work in a team
• Good administrative skills.