Front Desk / Admin Officer at ThePush

Summary

• Our client, a reputable travel and tourism agency, is seeking a professional and personable Front Desk/Admin Officer to serve as the first point of contact for clients, manage inquiries, and provide seamless administrative support.
• This role is ideal for someone with excellent communication skills, strong organizational abilities, and a customer-focused attitude in a fast-paced service environment.

Scope of Work
Client Reception & Communication:

• Welcome clients and visitors warmly, ensuring a positive first impression of the agency.
• Answer phone calls, respond to emails, and direct inquiries to the appropriate department.
• Provide accurate information about travel services, packages, and processes.

Administrative Support:

• Assist with appointment scheduling, meeting coordination, and visitor management.
• Handle filing, data entry, correspondence, and other routine office tasks.
• Maintain an organized and professional reception area at all times.

Operational Assistance:

• Support the sales and operations team with client documentation and booking confirmations.
• Record and relay client feedback to the relevant departments for service improvement.
• Assist with managing walk-in inquiries to ensure smooth service delivery.

Compliance & Standards:

• Ensure adherence to company policies, confidentiality guidelines, and service protocols.
• Uphold a courteous, professional demeanour in all interactions and any other task assigned to you.

Requirements

• Interested candidates should possess relevant qualifications.