French Speaking Associate Quality Assessor at Sun King (Formerly Greenlight Planet)

Job Duties

What you would be expected to do:

Reporting:

• Create reports that reflect agents' performance.
• Report agent and team’s performance to leadership.
• Provide customer insights reports to management.

Customer service team engagement:

• Participate in calibration sessions to maintain consistency in internal evaluations.
• Accompany evaluations with meaningful and constructive feedback.
• Discuss and explain feedback with agents in regular meetings.
• Participates in customer and client listening programs to identify customer needs and expectations.

Analysis:

• Assess agents’ interactions based on internal standards. 
• Analyze all customer service metrics. 
• Provide data on customer experience feedback and agent behavior.

Requirements

You might be a strong candidate if you:

• Have 2-3 years of Call Center Experience.
• Must be able to speak French fluently
• Have a bachelor's Degree in a Communication or Business related field.
• Are passionate about positively impacting the lives of rural consumers.
• Are a strong collaborator with great interpersonal skills to mentor your team to deliver on expectations.
• Are comfortable working with Powerpoint and MS Excel?
• Have outstanding customer service skills and dedication to providing exceptional customer care.
• Have exceptional listening and analytical skills.
• Have good knowledge of customer relationships or customer service practices.
• Can adapt well to change and successfully set and adjust priorities as needed.