Fraud Investigator at M-KOPA

Job Summary

• M-KOPA is looking for an experienced Fraud Investigator to join the team in Nigeria. Your role will involve conducting end-to-end desk and field investigations, including collaboration with law enforcement agencies such as the police, to apprehend identified perpetrators involved in customer-related fraud incidents.
• You will oversee the prosecution of cases through the relevant judicial processes.
• We ask that you have evidence gathering and analysis, preparation of documentation for legal proceedings, and close collaboration with legal authorities.
• The Fraud Investigator will maintain accurate records, stay updated on industry trends and legal requirements, and work with other teams to implement preventive measures and enhance fraud detection strategies.
• If you have a background in fraud investigations and experience combatting customer-related fraud, this position at M-KOPA presents an exciting opportunity to make a significant impact.

Main Responsibilities

• You will perform field and desktop investigations to identify potential instances of fraud.
• You will conduct due diligence, collect, and report case findings daily.
• You will develop proactive strategies in the field to detect cases of fraud.
• You will ensure adherence to established guidelines and procedures when working with law enforcement regarding confirmed fraud cases.
• You will support the team in closing all fraud cases within specified timelines.
• You will provide regular relevant feedback based on fraud insights from customers, sales agents, and other sources to enhance business practices.
• You will coordinate with relevant external partners to ensure the prosecution of relevant cases through the appropriate judicial channels.

Experience, Education and Skills Required

• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
• Proficiency in identifying indicators of fraud through data mining and analytics.
• Understanding of common practices of fraudsters, criminal justice processes.
• Comfortable working with several partners, including customers, law enforcement, and staff.
• Demonstrated ability to act proactively during extended field assignments in both urban and rural areas.
• Five years of professional work experience in an investigative role. Preference will be given to candidates with inspector-level experience as ex-police officers.
• Proficiency in Microsoft excel (can maintain complex spreadsheets) and MS. PowerPoint.
• Fluency in English is required, and proficiency in one or more additional local languages.

Benefits, What's in it for you;

• Private health insurance (inpatient outpatient, maternity, eye care, dental and gym facilities)
• Group Life Cover and Personal Accident Cover
• Company pension (A mandatory basic national social security scheme)
• Airtime and Data allowance (dependent on the nature of the role)