Fraud Analyst at Nomba (Formerly Kudi)

Location: Lekki, Lagos

Job Descripion

• We are looking for a driven, passionate and committed individual to join our team as a Fraud Analyst. While unlawful activities such as fake claims and false IDs have been burdensome for years, modern booms in technology have opened up a new playing field for creative tricksters.
• As our Fraud analyst, you will be responsible for observing various customer transactions to flag or identify suspicious activity.
• You will reduce losses by determining network security and fraud management requirements.
• You will also analyze and review a broad range of financial data, including transactions, transfers, and payments to uncover potentially fraudulent activity.

About the Role

• Constantly monitor customer and transaction records to identify unauthorized transactions and fraudulent accounts and activities including identity theft, account takeover, friendly fraud, and other identified risks.
• Coordinate information requests and analyze performance reports to identify potential risk areas, and escalate  to the product team where necessary. Perform data management and analysis on fraud cases.
• Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention.
• Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns.
• Understanding of financial crimes and current fraud trends, in particular cyber fraud means and threats; and an in-depth knowledge of the cards business, risk management concepts and practices, and performance implications of policies/actions
• Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance.
• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank.
• Ensure investigations and resolutions comply with applicable laws, bank policy, and industry leading practices to reduce the company’s exposure to civil litigation.
• Effectively communicate with appropriate authorities to resolve fraud concerns.
• Maintain a high level of customer service while addressing customer, merchant, and bank requests through phone calls, emails or any medium of communication.
• Advise organization on current trends regarding chargeback-related issues/regulations.

About You

• 3 - 4 years of relatable experience in fintech or financial industry.
• Possess the ability to identify, assess, monitor, control, and mitigate risks.
• Analytical and detail-oriented with an ability to think logically and critically.
• Possess advanced computer skills, including but not limited to proficiency in Microsoft Office (Word, Excel, PowerPoint, Access etc.).  
• Ability to detect and identify weaknesses in the systems; as well as identify the root cause of the weakness.
• Well-versed in risk handling procedures, data safeguarding tools, and electronic payment fraudulent activities.
• Well-informed about the data security policies and standards in the payment and industry.
• An in-depth knowledge of the cards business and risk management concepts and practices.
• Proficient financial background for pricing analysis.
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to Fraud Risk Management. 
• Strong verbal and written communication skills to take interviews, write statements and reports and communicate effectively at all levels of the organization
• Proactive team player with interpersonal skills.
• Strong business and product development skills.