Franchise Manager at Berger Paints Nigeria Plc

Job Summary

• Oversees the day-to-day operations of franchise outlets to ensure operational efficiency, customer satisfaction, and profit generation. Identifies and develops new franchise opportunities in the region.
• Ensures financial and operational success of franchise outlets in the region.

Roles and Responsibilities

• Develops and executes business strategies to expand franchise operations, generates leads, drives growth, and constantly seeks ways to improve customer satisfaction.
• Interviews potential franchisees and reviews applications to determine eligibility.
• Recruits new franchisees based on financial resources, business experience, and personal characteristics, and provides support in the development of a business plan.
• Develops and implements training programs for new franchisees.
• Develops key performance indicators (KPIs) for franchise outlets to measure business results and customer satisfaction.
• Develops and monitors the administration of franchise SOPs, procedures, mechanisms, and manuals to manage compliance with franchise agreements, company standards, values, and business ethics.
• Reviews financial statements to ensure franchisees are meeting the financial and operational targets of performance.
• Works with the marketing team in the development of promotional plans for new products and services to ensure effectiveness in increasing brand recognition and sales in the region.
• Reviews contracts, processes renewals, and enforces licensing expectations.
• Performs business and competitive analysis and projections to assess the health of franchise outlets monthly.
• Troubleshoots and provides supervisory support in solving business problems as needed.
• Records events of non-compliance and executes compliance protocols for franchisees; generates prompt notices to franchisees on events of non-compliance or breach.
• Manages the stock level of products for franchise outlets and ensures prompt restocking of products as required.
• Ensures the monthly rebate for franchisees is processed and made available within 7 days of the new month.
• Ensures the company’s tools and assets are always maintained and kept in good condition.

Requirements

Education:

• Bachelor’s Degree in Social Sciences or Business Management from a reputable and accredited university.
• Master’s degree is an added advantage

Experience:

• 5 - 7 years’ work experience in franchising

Training:

• Certification in project management, customer relationship management, and sales certification.

Knowledge Requirement:

• Wide knowledge of Berger Paint products and the paint manufacturing industry.
• Understanding of marketing and financial principles.
• Understanding of management principles.
• Proficient in the use of Microsoft office tools

Skill Requirement:

• Business acumen
• Oral and written communication
• Analyzing
• Interpersonal skills
• Attention to detail
• Leading
• Decision making
• Collaboration
• Planning and organizing
• Time management skills