Food Market Manager at Fine Brothers Limited

Job Summary

• Reports Directly to General Manager Supervises the cashier and sales representative
• The Fine Brothers’ Food Market Manager is responsible for ensuring an organized and smoothly run Food market.
• Primary categories included in the food market are organic, grocery, frozen, dairy/refrigerated, natural health and beauty aids (HABA) and general merchandise.
• The food market manager will be the primary person making sure that there is adequate cashier coverage throughout the day and that all other grocery related tasks get done, including making sure that the entire store is maintained in a clean and orderly fashion at all times to the greatest extent possible.
• The food market manager is responsible for overseeing, training, scheduling, supervising, evaluating and providing constructive discipline for employees when needed.
• This position works closely with all Fine Brothers’ management staff to ensure store efficiency, availability of quality products, excellent customer service and high staff morale.

Customer Service Responsibilities:

• Model excellent customer service for staff and provide excellent internal service to staff and peers;
• Ensure employees provide excellent customer service and receive appropriate CS training;
• Answer customer comments in a timely manner;
• Explain store policies and procedures clearly, completely and concisely to staff, members, customers, and vendors;
• Know store layout and be aware and knowledgeable about products in other departments.

Financial Responsibilities:

• Participate in development of annual budget and long term strategic planning for labor and operating expenses and capital spending;
• Meet labor, sales and margin goals determined in conjunction with General Manager;
• Maintain pricing structure that meets budget goals;
• Maintain working knowledge of personnel reports, margin reports, weekly sales numbers and financial goals;
• Assist in maintaining accurate Price look up (PLU) codes and prices in POS system;
• Regularly review the store financial reports and take corrective action as needed;
• Communicate relevant sales and margin goals to staff on a regular basis;
• Communicate standards, expectations, policy changes and product knowledge to staff.

Merchandising and Product Management:

• Work with management team to establish merchandising, product selection criteria, category management, shelf set display, signage and promotional activity;
• Establish and maintain a dynamic product mix;
• Continually work to improve product turnup rates by evaluating products based on movement and sales trends;
• Ensure adequate product and supplies are ordered and available for the store;
• Read trade journals to increase knowledge of industry trends and attend trade shows and other functions as needed;
• Conduct periodic price comparisons with other stores;
• Ensure that invoices are processed properly and delivered in a timely manner;
• Oversee and/or participate in periodic inventory counts;
• Set pricing to meet margin goals; mark-down items as needed to reduce losses;
• Conduct periodic price comparisons with other stores;

Purchasing Responsibilities:

• Create purchase orders for products based on inventory needs;
• Purchase products according to store buying policies;
• Maintain positive working relationship with suppliers;
• Evaluate suppliers and research new sources of supply as necessary;
• Negotiate as needed with suppliers for favorable prices and terms, quality and delivery.
• Ensure invoices are reviewed for pricing and discount accuracy; ensuring accurate separation of inventory categories and subcategories.
• Ensure compliance with all purchasing contracts.
• Communicate ordering times, deadlines and changes in usual delivery time to other departments when vendor is shared.

Management Responsibilities:

• Actively participate in management and other planned meetings;
• Stay current on global trends and changes that affect the natural foods industry;
• Work with management team as appropriate to routinely evaluate and improve product mix and pricing of products;
• Work with General Manager to develop promotional programs for the food market;
• Respond to challenging situations in a positive and professional manner including proposing new ideas or better ways of doing things;
• Model supportive leadership qualities that motivate staff to achieve goals and promote staff participation and team building;
• Complete goals and tasks in a timely manner, meeting established deadlines;
• Follow health and safety rules appropriate to the business.

Personnel Responsibilities:

• Supervise all the store staff, including training, scheduling, and evaluating;
• Actively address performance and personnel issues in a timely manner;
• Work with HR Manager to develop goals, standards and procedures;
• Establish and maintain a clear chain of accountability and responsibility among all the store staff and organize a communication system that encourages staff participation and mentoring;
• Ensure that staff evaluations are completed properly and on time;
• Organize and facilitate regular team meetings;
• Follow good documentation practices;
• Ensure that all staff receive appropriate orientation and training;
• Work with HR Manager to assess staffing needs and create staff schedules.

Operations:

• Ensure that equipment are properly maintained and serviced;
• Ensure that the store display units, chillers, work areas, storage areas, sales floor and store entrance/exit are in clean and orderly condition;
• Ensure that PLU codes and prices are maintained in the Scales and POS system;
• Ensure that proper signage, rotation, and merchandising occurs;
• Research new products;
• Ensure displays and signage are aesthetically appealing and accurate;
• Oversee all day to day operations of store;
• Oversee and facilitate ordering and receiving of all grocery items and supplies;
• Create and maintain order guides as needed;
• Ensure routine maintenance and cleaning of all designated grocery equipment.

Requirements and Qualifications

• Excellent customer service skills.
• Retail experience including point of sale, taking inventory, stocking and facing product.
• Ability to work closely and cooperatively with others.
• Some knowledge of natural foods and a variety of dietary needs.
• Experience supervising and managing staff in a food service or retail setting preferred.
• Ability to simultaneously track and manage a large quantity of detailed information.
• Willingness and ability to learn and to meet the changing requirements of the job.
• Ability to work with little or no supervision, communicate effectively and work under deadlines.
• Ability to work a flexible schedule to meet the needs of the business; some early mornings, evenings, holiday, and weekend shifts required.
• Basic understanding of retail concepts and of retail industry.
• Demonstrated ability to effectively multi-task, including organizational, prioritization, and time management skills.
• Effective communication skills.
• Basic computer skills (Microsoft Word, Excel, and email programs).