Food & Beverage Supervisor at Ibis

Location: Ajao Estate, Lagos

Job Description

• We are looking for a professional Food and Beverage Supervisor to assist the F & B Manager in managing all F&B operations and for delivering an excellent guest experience.
• The successful candidate will assist to forecast, plan, and manage all F&B orders, staff, and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Essential Duties and Responsibilities

• Supervise all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Assist with Designing exceptional menus, purchase goods, and continuously make necessary improvements
• Identify customers’ needs and respond proactively to all of their concerns
• Supervise F&B team by attracting, recruiting, training, and appraising talented personnel
• Establish targets, KPI’s, schedules, policies, and procedures
• Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity
• Support with the conducting of hygiene audit. Especially as it concerns the restaurant and kitchen

Job Requirements

• Proven food and beverage management experience
• A minimum 3 years’ experience at a similar level, managing restaurants in luxury hotel
• Working knowledge of various computer software programs (MS Office, restaurant management software Micros POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• A sound knowledge of Hazard Analysis Critical Control Point (HACCP)
• Restaurant budgeting and forecasting using Microsoft Excel
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Culinary school diploma or degree in food service management or related field

Benefits

• Attractive Salaries: Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
• Regular Support: Meeting in a calm setting, conducting an appraisal, and setting targets is a valuable process, both for managers and employees. Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
• Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health, and safety of all our teams.