Food & Beverage Supervisor (Dutse Abuja) at Venmac Resources Limited

JOB DESCRIPTION FOR F & B SUPERVISOR

• Responsible for directing, coordinating, and administering Food & Beverage service operations to ensure profitability.
• Ensure that waiting staff are conversant with product portions, prices and turnaround time for service delivery
• To ensure the punctuality and timekeeping of your team to meet requirements
• Ensure that all staff are in their designated work area and absenteeism is promptly detected and addressed
• Create a good communication link with kitchen staff to ensure the right products come out quickly.
• Taking responsibility of day-to-day Lounge activities including private function and weekend buffet. 
• Resolving and attending to customers complaints
• Enforcing disciplinary measure among waiting staffs in accordance with the Lounge's policy.
• Supervising the food & beverage stock and inventory list
• Assigning duties to your subordinate/setting good example among them.
• Ensure quality standards and services, and guest satisfaction for multiple F&B outlets throughout the Lounge.
• Responsible for the service delivered to the customers in the bars, Restaurant and outdoor bar.
• Oversees the overall operation of the storerooms as per company policies.
• Responsible for the overall implementation, execution of all F&B policies and procedures pertaining to employees, work manuals, sanitation requirements, costs, quality, menus as required.
• Ensures that the highest level of food hygiene is maintained throughout all food and beverage areas in compliance with F & B regulatory body.
• Think critically to respond and react quickly to ever changing situations on property.
• Collaborate with General Manager and Chef to create a culture and restaurant work environment based upon respect; foster opportunities for the team to learn, grow and develop their abilities
• Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
• Acts as the guest service role model for the restaurant; set a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Empowers Waiters and Waitresses to provide excellent customer service.
• Holds daily line-up meetings and monthly departmental meetings with staff reviewing daily events, safety issues/concerns, and guest comments.

REQUIREMENTS AND QUALIFICATIONS: 

1. Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred
2. Minimum of 5 years of experience in Lounge, restaurant and hotel management, with at least 3 years in a leadership role  Excellent communication and interpersonal skills.
3. Strong leadership and decision-making skills.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously
5. Knowledge of restaurant & hotel industry trends and best practices • Ability to work flexible hours, including evenings, weekends, and holidays