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  • Posted: Aug 5, 2022
    Deadline: Aug 31, 2022
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  • With a global perspective to investment management over the years, our service delivery and asset management best practices reveal that we play a key role in investors' lives, which provides a solid foundation for our core brand idea and value proposition - 'Realising Ambitions'. Our current client base includes private sector institutions, public sector ...
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    Food & Beverage Manager

    DUTIES

    • Create and Implement the Food and Beverage Culture at Lakowe Lakes
    • Develop and manage food and beverage outlet menus
    • Create and manage Food and Beverage recipes for food and beverage outlets
    • Implement the vision of the look and feel of each food and beverage outlet.

    Lead the Food and Beverage Team

    • Manages the Food and Beverage departments.
    • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence
    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Oversees all culinary, restaurant, beverage and room service operations.
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Provides excellent customer service to all employees.
    • Responds quickly and proactively to employee's concerns.
    • Provides a learning atmosphere with a focus on continuous improvement.
    • Provides proactive coaching and counseling to team members.
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Ensures and maintains the productivity level of employees.
    • Develops specific goals and plans to prioritize, organize, and accomplish your work
    • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
    • Sets clear expectations with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

    Develop and Maintain Budget

    • Provides excellent customer service.
    • Responds quickly and proactively to guest's concerns.
    • Understands the brand's service culture
    • Ensures that all employees, team leaders and managers understand the brand's service culture
    • Sets service expectations for all guests internally and externally.
    • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    • Ensures all banquet functions are up to standard and exceed guest's expectations.
    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

    Marketing

    • Prepare, utilize and update an Annual Marketing Plan, broken down as necessary by department.
    • Evaluate local, national and international market trends, vendors and other hotel/restaurant operations to make sure that the hotel’s own operations remain competitive and cutting edge.
    • Develop seasonal food and beverage packages to support other business initiatives.

    Additional Responsibilities

    • Complies with all corporate accounting procedures.
    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluates results to choose the best solution and solve problems.
    • Ensures effective departmental communication and information systems through logs, department meetings and property meetings.

    Required Knowledge, Skills and Abilities

    • Proven food and beverage management experience
    • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
    • Ability to spot and resolve problems efficiently
    • Mastery in delegating multiple tasks
    • Communication and leadership skills
    • Up to date with food and beverages trends and best practices
    • Ability to manage personnel and meet financial targets
    • Guest-oriented and service-minded
    • Culinary school diploma or degree in food service management or related field

    EXPERIENCE AND EDUCATION

    • Previous hospitality experience preferred
    • Previous experience as F&B personnel in a hotel
    • Good level of computer literacy: MS Office
    • Strong communication skills in English, both written and verbal essential
    • Ability to work in a multi-tasking, fast paced environment
    • Demonstrated strong customer service skills
    • Ability to work all shifts, including weekends, evenings and holidays

    Method of Application

    Interested and qualified? Go to Mixta Nigeria on mixta.joinus.ng to apply

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