Food and Beverages Supervisor at IITA - International Institute of Tropical Agriculture

Ref: IITA-HR-NRS2021-002
Location: Ibadan, Oyo
Recruitment Type: National (3-year renewable contract)

Duties

• Work with Food and Beverage Manager in the general running of the International House Cafeteria, Private Dining and Sports Center;
• Monitor service quality within restaurant and cafeteria areas and establish standards and procedures to increase guest satisfaction, value, and profitability;
• Manage all guest’ restaurant and event booking confirmation and prepare event orders;
• Lead the Food and Beverage service during events;
• Liaise with the conference center team as well as the Kitchen team to ensure tea breaks and lunch breaks are delivered promptly and up to standard;
• Liaise with the Snack bar and Cappa Bar Supervisor on food and beverage quality as well as operations;
• Monitor costs and control of items;
• Attend to all VIP guests personally;
• Handle all customer requests with the utmost professionalism;
• Maintain correct customer feedback and initiate immediate corrective measures;
• Oversee health code compliance and sanitation standards;
• Reconcile Stock, generate weekly, monthly and annual reports for the Resident Manager;
• Train new employees and provide ongoing training for all staff;
• Assign duties to staff and coordinate the weekly roster;
• Perform additional related duties as requested by the supervisor

Qualification

• BSc / HND in Hospitality Management, Hotel and Catering or related field with a minimum of three (3) years’ experience in a well-structured hospitality management environment.

Competencies:
The ideal candidate must:

• Have experience in event planning;
• Be computer literate and have ability to use restaurant software.
• Have good knowledge of food and beverages services.
• Have very pleasant personality and strong leadership skill with good communication skill.
• Be a good team player and should be able to work under pressure.

Remuneration
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.